1. PRIVACY IS IMPORTANT
We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private. You remain anonymous while you browse through The Aromas catalogue and information pages. We only collect personal information such as your e-mail and order delivery address at the time that you wish to place an order with us.
Various statistical information including your computers IP (Internet Protocol) address, your browser type and which pages you visit may be recorded for statistical use only. We do not link this information to any of your personal information. We simply collect statistics to help us serve you in a faster and more efficient manner.
We may request that you supply personal information, such as your e-mail address and postal address, for purposes such as registering as a client site, making a purchase, entering a competition or participating in a survey. This information will only be collected on a voluntary basis. We will use your e-mail address to create a personal identification. Your e-mail ID gives you fast and easy access to the Aromas Store.
Using a unique identifier based on your e-mail address and a password, you fill out your order including delivery address and contact details. Once you enter your details, your Aromas ID speeds the process when you order something from the Aromas Store. You simply enter your Aromas ID and password, and our computers look up the information to help you fill out the order form. We do not share your profile with any other company or person, and no one other than Aromas personnel who are under strict instructions to not disclose the information can access your personal information. You may update, change or delete your Aromas ID and preferences at any time.
From time to time, the Aromas web site may use an industry standard technology called a "cookie" to collect information about how you use the site. This information is collected to help Aromas serve you better and is not shared with any other person or company.
2. YOUR SAY ON YOUR PRIVACY
If you have a particular concern or query about your personal information held by us you should contact our ‘Privacy Officer’ who has been appointed to assist your requirements. A more detailed explanation in the following statement discloses how we collect, use, and most importantly, explains the safeguards we place on the personal information you provide to us on Aromas web site. Protecting your privacy is important to our team at Aromas Pty Ltd. For further information please contact us at info@aromas.com.au ; P.O. Box 7241, Hemmant, Queensland Australia, 4174. Phone No. +617 3393 9324 or email: info@aromas.com.au
3. THE NATURE OF OUR BUSINESS
We are principally a coffee wholesaler. Aromas utilise a number of facilities and shop fronts (street front, shopping centres and airport locations), the Internet, promotional material (using various forms including paper and electronic mail outs), credit and other card systems. As a successful and long established coffee wholesaler, we carry out any or all of these means of business from Queensland oldest Coffee house and respected by our loyal customers.
4. OBTAINING PERSONAL INFORMATION
Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.
If you have received any promotional material and do not wish to receive it then upon letting us know we will not send it to you.
5. SAFEKEEPING AND NEED-TO-KNOW HANDLING
As part of us keeping your personal information private we only allow access on a need-to-know basis.
6. YOUR ACCESS AND CONTROL
However, in accordance with the privacy law we give you access to your personal information we hold and you can correct misinformation (except where it would be inappropriate or exempted by law e.g. - where it would require disclosing someone else's personal information, but we will provide you with reasons).
7. CONFIDENCE
It is important for it and us that persons with whom we do business have confidence that we handle information responsibly is our policy to do this.
8. YOUNG ADULTS AND MINORS
We do not solicit data from minors or young adults. Aromas encourage guardians and parents to assist their children and to participate in their on-line electronic commerce activities. Purchasing at the Aromas web site is restricted to valid credit card holders. Persons under 18 years of age must not use the site without the consent of their parent or guardian.
YOUR PERSONAL INFORMATION
1. Your Personal Information is collected to enable us:
• to process your orders and/or
• to inform you of special promotions, new catalogues and important changes to the Aromas business that may be of interest to you. (Note: you may choose not to receive these types of notifications).
2. Only on a need to know basis will some of your Information be passed on to our delivery couriers and Marketing Department to enable accurate and timely delivery of your orders and/or promotional materials and catalogues. Where appropriate and allowed by law we may also provide information to our collection agency.
3. Any inquiries concerning privacy matters please contact us at:
Aromas Privacy Officer P.O. Box 7241, Hemmant, Queensland Australia, 4174. Phone No. +617 3393 9324 or email: info@aromas.com.au
4. Our organization is Aromas Pty Ltd A.B.N 98 832 273 181
5. WE RESERVE THE RIGHT: To cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. That all orders are subject to availability of stock and to take reasonable steps to verify that the order, and credit details are bona fide.
CARD SECURITY
HOW SECURE IS MY TRANSACTION?
The Aromas Online Store supplies you with a secure session within our shopping 'checkout'. You will notice a padlock icon on the base of your browser when you enter through to the 'checkout'. This indicates that all information entered in the session is secure. All transactions on the Aromas Store where you provide personal information use SSL (Secure Socket Layer) encryption. SSL codes information transferred between you and the server and makes it unreadable to any person or persons attempting to intercept the information.
HOW SAFE ARE MY CREDIT CARD DETAILS?
When you click the 'Place Order' button, we send the credit transaction directly to the bank. We do not transfer those details to others for their commercial use. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the latest SSL V3 encryption standard.
WHAT CREDIT CARDS CAN I USE AT AROMAS.COM.AU?
The following cards can be used at Aromas Online: Visa, MasterCard, Bankcard, Diners, and American Express.
CAN YOU PROCESS INTERNATIONAL CARDS?
At this time no. Funds can be paid into our company bank account through EFT (electronic funds transfer). We would prefer if you contact us first to discuss this payment arrangement.
SSL CERTIFICATE
Aromas are registered with an independent site certification. The certificate issued by the certification authority confirms to your browser that you are communicating with the authentic Aromas Store. This certificate enables secure communications between your browser and the Aromas server allowing the safe transmission of personal information.
PRICING
WHAT IS AROMAS PRICING POLICY?
We try to keep our prices consistent throughout our catalogue and online store. Occasionally, our pricing may be slightly different due to special promotions or markdowns that are only available through our catalogue. Special product markdowns or promotions that appear within our online store are only available when ordering online unless otherwise stated.
FOR OVERSEAS CUSTOMERS (INCLUDING NEW ZEALAND)
all prices are in Australian dollars. For further information regarding overseas orders, please refer to Postage & Delivery.
DO YOU CONVERT MY TOTAL INTO OTHER CURRENCIES?
No. We will bill your credit card in Australian dollars and your card company will convert the charges for you.
YOUR ACCEPTANCE OF THESE TERMS
By using the Aromas site, you signify your agreement with the Aromas Internet Use Privacy Statement. If you are NOT able to agree with any aspect of this policy, please do not use the Aromas Internet site. Aromas Pty Ltd reserves the right, at our discretion, to modify, add, or delete portions of this privacy statement. Changes to this policy will be posted on this page and your continued usage of the site signifies your acceptance of the new conditions.
The Aromas Pty Ltd privacy statement is subject to change and may be reviewed at any time and without notice.
MINIMUM ORDERS
Aromas has a minimum order of $20.00 including tax. (excluding delivery costs)
ORDERS
Aromas offer the most comprehensive range of delivery options available to customers to meet delivery times and cost requirements. We offer a reliable and economical delivery service.
POST SERVICE
Aromas offer standard postal services for all deliveries unless otherwise stated in the order. Delivery times may vary according to order size and delivery location.
OVERNIGHT SERVICE
Aromas offers an Express Overnight Service for orders to all capital cities and major regional centres Ex-stock orders lodged by 10am for all cities will be processed the same day with anticipated delivery times between 8.30am and 1.30pm the following day.
NEXT DAY SERVICE
Aromas also offers an economical delivery service to capital cities with delivery times between 8.30am and 5.00pm, if ex-stock orders are entered by 10am the previous day. Second day service is available for some regional areas.
PART SHIPMENT
Aromas will not ship part orders. We will only ship your order when our warehouse has every item available in stock.
RETURN AND CREDIT OF GOODS
Aromas will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform to the purchase order. A period of 14 days from the date of delivery to alert Aromas to non-conformity is given in the following situations:
a. Shipment of wrong/damaged products
b. Short shipment of products from a consignment
c. Missing cartons from multiple carton consignments
When returning goods for credit please ring +617 3393 9324 or e-mail info@aromas.com.au to advise us of the situation. All products returned for credit must be in pristine, unopened condition with all seals intact.
Opened, damaged or soiled product will not be accepted.
Aromas recommend that product returned by post should be sent by registered or certified mail. Aromas accepts no responsibility for loss or damage occurring in transit or return to Aromas. Aromas reserve the right not to affect any Third Party deliveries.
Address:
2/60 Alexandra Place Murarrie QLD 4172
Phone: +617 3393 9324
Fax: +617 3393 9325